Office Policies

Insurance

Callahan Eye participates with most major medical insurance carriers. It is your responsibility as the patient to understand the requirements of your medical insurance plan. If your insurance company requires any type of referral or pre-authorization, it is your responsibility to have this done prior to your visit. If you have any questions about your insurance policies, please call the customer support number.

Payments and Billing

Unless otherwise arranged, payments for office visits are due at the time of service. If we participate with your insurance company, we will abide by their rules regarding payment, and we expect you to do the same. All appropriate co-payments are collected at the time of service. We accept cash, check, Visa or MasterCard. Credit card payments are only accepted in person and not over the phone.

Emergencies

We try to see emergencies as soon as possible. If we are unable to examine you promptly for any reason, we will direct you to a resource to find another ophthalmologist. Instructions for after-hours emergencies are stated on the office answering machine.

Refraction Policy

Refraction is a measurement of the lens power necessary to prescribe or change your glasses and/or contact lenses. Most medical insurance plans, including Medicare, do not cover refractions or routine eye examinations (when no medical eye problem is known or diagnosed by the doctor). Medicare allows that we charge separately for that portion of the examination since it is not a covered service.

Missed or Cancelled Appointments

A $25 fee may be charged for missed or cancelled appointments unless notice is given at least 24 hours in advance of your scheduled appointment. Failing to show up for an appointment without notifying our office will result in your missed appointment being recorded as a “no show.” It is the policy of this office not to see patients who have three recorded “no show” appointments.

Patient Records

This office shall maintain your medical records for a minimum of seven years following the date of your last visit, after which your records will be destroyed in a manner that protects your confidentiality. You may request a copy of your medical records for a nominal fee pursuant to state regulations.

In keeping with government mandated patient privacy practices, this office’s Notice of Privacy Practices is posted in the patient waiting area. You may receive a copy upon request.